You can contact us via email [email protected] and we will resolve your issue asap.Your satisfaction is important to us, Michael, and we will do our best to improve a current system.

After his complaint was submitted, he confirmed that his account had been successfully verified. He then reported that his payment had been approved and later credited. Finally, he confirmed that all his withdrawals had been successfully received. As a result, we had marked the complaint as resolved.

The player from Quebec had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player confirmed that the casino had made the first payment and he had planned to continue withdrawing.

The player from the Netherlands had an active self-exclusion in a sister casino due to a gambling problem. The player believes that he should have been banned from this casino too. Since he did not request self-exclusion from this casino, he decided to close the complaint.

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The player from Germany made a deposit, and since then she wasn’t able to use her account. She later informed us, that the website is accessible again, therefore we marked this complaint as resolved.

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

The player from Romania had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had issues with the withdrawal of 2000 RON, which had been marked as paid but not received.

According to the casino support, he needs to wait. The player later informed us that the money were credited to his account. Subsequently, this complaint was closed as resolved.

The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam.

After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.

The player from the UK had his account closed during the verification process. The casino allowed the player to withdraw his initial deposit of £325. The issue has been resolved successfully.

The player from Finland had experienced a sudden account closure while gaming on Octocasino and was unsure if it was connected to a previously self-imposed gambling ban. She had requested a refund of the remaining 7 euros in her account, but also believed the circumstances warranted a return of her this site full 70 euro deposit.